Cancellation and Refund Guidelines
Flight reservations may be cancelled or changed subject to the conditions attached to the selected ticket. Refund eligibility can depend on the airline, fare type, ticket restrictions, and the time a cancellation request is submitted. Premium Departure provides relevant booking details to help travelers understand the applicable conditions before confirming a reservation.
Cancellation Conditions
Cancellation provisions vary between tickets and airlines. Travelers should review the fare rules connected with their reservation before submitting a cancellation request.
- Refundable Tickets: Qualifying tickets may be eligible for a refund based on the applicable fare rules and airline conditions.
- Non-Refundable Tickets: Some fares may restrict refunds or allow only limited recovery under specified circumstances.
- Applicable Deductions: Airline penalties, applicable service fees, or other authorized charges may be deducted from an approved refund.
- Ticket Changes: Changes to travel dates or routing may be permitted when supported by the ticket conditions and airline requirements.
Submitting a Cancellation Request
Travelers wishing to cancel a reservation should review their booking details and contact the designated support team. Cancellation eligibility, applicable charges, and available refund options will be determined using the ticket conditions and relevant airline rules.
Refund Processing
Approved refunds may require processing time based on the airline, original payment method, financial institution, and booking conditions. The refundable amount and expected processing period are subject to the rules applicable to the specific reservation.
When an airline cancels a flight or makes a significant schedule adjustment, the available resolution may differ from a voluntary cancellation. Depending on the airline's applicable policy, travelers may receive rebooking options, travel credits, or a refund when permitted by the ticket conditions.